Students explore Jupiter Artland in Mind Craft after visiting the physical environment. The above image shows students in a Jupiter Artland classroom, while digitally navigating the virtual environment. The students posed themselves in Mind Craft for a class photo.
In late May 2014, Gaurav Chandwani, successfully defending his MS IST Capstone at GCCIS Rochester Institute of Technology. Gaurav was a Graduate Research Assistant (GRA) working under two grants, NYSCA’s Mobile Experiences for Tourism Project and RIT’s Brick City Tours. Not only did Gaurav play a major role in developing front end interfaces, but he also help mentor newer GRAs as they joined the Blended Interactions Studio. Gaurav’s capstone is a combination of Information Sciences (e.g. front end iOS programming) and Human Computer Interaction (e.g. evaluation/usability testing). The summation of his MS capstone is a great example of Mobile User Experience Design.
Collaborative system to share pictures among groups for souvenir generation
Collaborative photo sharing while visiting designations can be problematic for the visitors. Sometimes the best photo is on another person’s device. This MS IST/HCI capstone developed, designed and evaluated a mobile application prototype to explore location-based photo sharing for souvenir generation at heritage designations. Using user centered design methods, the application and its content catered to visitors on the Rochester Institute of Technology’s campus. Application modules were developed to easily sync group photo collections together while friends were on a tour together. After the tour was complete, digital photo souvenirs were created to represent the group visit. Evaluations concluded that although automatic photo sharing was very positive utilitarian approach to group photo-sharing, the aesthetics of the souvenir prototype needed more iteration to represent the destination rather the group’s activities alone.
On Thursday, November 21, 2013, MS HCI faculty and students from Rochester Institute of Technology (RIT) ran a collaborative workshop with 5th and 8th grade school students at Allendale Columbia School (ACS) in Pittsford, NY. The goal of our workshops are to create opportunities for school children to experience the interaction design process of cutting edge mobile technologies and services in the tourism and heritage domain. Rather than children being the consumers of mobile technologies, children will have the opportunity to design mobile experiences for heritage storytelling at tourism destinations in the greater Rochester area. We are using technologies funded under the New York State Council on the Art, Mobile Experiences for Tourism Project 2013. We are designing our mobile experiences around the heritage destination of Genesee Country Village & Museum.
Schoolchildren Investigating Mobile User Experiences is the initial collaborative phase between RIT and ACS. This phase consists of investigation workshops aimed at providing experiential learning opportunities geared for children as our user-group. Our first investigation workshop included 50 children divided up into two sessions, 1-heritage storytelling and 2-digital souvenirs workshops. School students were asked in the first workshop to investigate how two places at a heritage destination could be related through narratives. The school students were given post-its and told to document all possible characters, settings, themes, plots and scenarios on a post-it. Then the school students were assigned to place any narrative configurations (of post-its) on the front board for an audience of their peers to critique. This allowed the ACS students creative freedom to develop stories they would like to see at GCVM, and permitted the researchers to educate the school students about creating heritage stories. A heritage story is a cinematic method to deliver digital content through digital agents, while creating continuity from point-of-interest to point-of-interest at a historical site.
Heritage stories included a mystery story, a heroic story, and a horror story within the nineteenth century living history museum. For example, “The Mystery Story” involves a case of wrongful indictment. The town homeless character is falsely accused of theft. The real culprit is a wealthy land owner. GCVM visitors attempt to prove innocence while learning the moral lesson of “don’t judge a book by it’s cover.” Souvenirs from this narration include mockups of the stolen goods.
During Spring of 2014, we will be iterating and creating multimedia assets into our system at RIT. School students will have first hand experience designing for location-based mobile technologies to deliver a narrative such as “The Mystery Story“. Our workshop collaborations will work into three phases: Schoolchildren (1-Investigating), (2-Designing), and (3-Evaluating) Mobile User Experiences at heritage locations in the greater Rochester area.
Faculty and students at Rochester Institute of Technology are using mobile technologies to engage visitors of historical destinations in the Greater Rochester area. The mobile design strategy, called Brick City Tours, personalizes the tourism experience using digital storytelling, cultural heritage and interactive arts, such as augmented reality.
RIT is collaborating with VisitRochester, Greater Rochester’s official tourism promotion agency, to design mobile experiences that personalize and capture tourists’ visits at the Genesee Country Village and Museum. The technology is also designed to scale to many of VisitRochester’s other top destinations. The Mobile Experiences for Tourism Project is made possible by the New York State Council on the Arts with the support of Gov. Andrew M. Cuomo and the New York State Legislature. Funding for the project comes from a $52,958 award from the 2012 Regional Economic Development Council Awards and a matching $52,958 contribution from RIT and VisitRochester.
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Our students were glowing with excitement to present our work-in-progress poster at CHI 2013 Paris. Mobile Experiences for Tourism (MET): Brick City Tours (BCT), is a series of mobile services aimed at prospective university students who are visiting the Rochester Institute of Technology (RIT) campus.
Our students were able to meet the most innovative researchers in the HCI Community. Our hihglight was when Jakob Nielsen took his time to stop at our poster and have a long conversation with our students, while learning about Mobile Experiences for Tourism at RIT.
Students present research at CHI 2013 Paris
Our ongoing research and development is looking at improving key visitor problem areas while on an RIT tour. Our goal is to leverage user-centered design methods to develop a mobile service to strengthen the connection and facilitate visitors to make an informed decision when choosing which school to attend. Our ACM paper discusses the project’s design rationale, process, and outcomes, while introducing the evaluation iterations for a mobile service aimed at prospective students so they can experience the innovations of RIT students and faculty.