In late May 2014, Gaurav Chandwani, successfully defending his MS IST Capstone at GCCIS Rochester Institute of Technology. Gaurav was a Graduate Research Assistant (GRA) working under two grants, NYSCA’s Mobile Experiences for Tourism Project and RIT’s Brick City Tours. Not only did Gaurav play a major role in developing front end interfaces, but he also help mentor newer GRAs as they joined the Blended Interactions Studio. Gaurav’s capstone is a combination of Information Sciences (e.g. front end iOS programming) and Human Computer Interaction (e.g. evaluation/usability testing). The summation of his MS capstone is a great example of Mobile User Experience Design.
Collaborative system to share pictures among groups for souvenir generation
Collaborative photo sharing while visiting designations can be problematic for the visitors. Sometimes the best photo is on another person’s device. This MS IST/HCI capstone developed, designed and evaluated a mobile application prototype to explore location-based photo sharing for souvenir generation at heritage designations. Using user centered design methods, the application and its content catered to visitors on the Rochester Institute of Technology’s campus. Application modules were developed to easily sync group photo collections together while friends were on a tour together. After the tour was complete, digital photo souvenirs were created to represent the group visit. Evaluations concluded that although automatic photo sharing was very positive utilitarian approach to group photo-sharing, the aesthetics of the souvenir prototype needed more iteration to represent the destination rather the group’s activities alone.
On Thursday, November 21, 2013, MS HCI faculty and students from Rochester Institute of Technology (RIT) ran a collaborative workshop with 5th and 8th grade school students at Allendale Columbia School (ACS) in Pittsford, NY. The goal of our workshops are to create opportunities for school children to experience the interaction design process of cutting edge mobile technologies and services in the tourism and heritage domain. Rather than children being the consumers of mobile technologies, children will have the opportunity to design mobile experiences for heritage storytelling at tourism destinations in the greater Rochester area. We are using technologies funded under the New York State Council on the Art, Mobile Experiences for Tourism Project 2013. We are designing our mobile experiences around the heritage destination of Genesee Country Village & Museum.
Schoolchildren Investigating Mobile User Experiences is the initial collaborative phase between RIT and ACS. This phase consists of investigation workshops aimed at providing experiential learning opportunities geared for children as our user-group. Our first investigation workshop included 50 children divided up into two sessions, 1-heritage storytelling and 2-digital souvenirs workshops. School students were asked in the first workshop to investigate how two places at a heritage destination could be related through narratives. The school students were given post-its and told to document all possible characters, settings, themes, plots and scenarios on a post-it. Then the school students were assigned to place any narrative configurations (of post-its) on the front board for an audience of their peers to critique. This allowed the ACS students creative freedom to develop stories they would like to see at GCVM, and permitted the researchers to educate the school students about creating heritage stories. A heritage story is a cinematic method to deliver digital content through digital agents, while creating continuity from point-of-interest to point-of-interest at a historical site.
Heritage stories included a mystery story, a heroic story, and a horror story within the nineteenth century living history museum. For example, “The Mystery Story” involves a case of wrongful indictment. The town homeless character is falsely accused of theft. The real culprit is a wealthy land owner. GCVM visitors attempt to prove innocence while learning the moral lesson of “don’t judge a book by it’s cover.” Souvenirs from this narration include mockups of the stolen goods.
During Spring of 2014, we will be iterating and creating multimedia assets into our system at RIT. School students will have first hand experience designing for location-based mobile technologies to deliver a narrative such as “The Mystery Story“. Our workshop collaborations will work into three phases: Schoolchildren (1-Investigating), (2-Designing), and (3-Evaluating) Mobile User Experiences at heritage locations in the greater Rochester area.
Faculty and students at Rochester Institute of Technology are using mobile technologies to engage visitors of historical destinations in the Greater Rochester area. The mobile design strategy, called Brick City Tours, personalizes the tourism experience using digital storytelling, cultural heritage and interactive arts, such as augmented reality.
RIT is collaborating with VisitRochester, Greater Rochester’s official tourism promotion agency, to design mobile experiences that personalize and capture tourists’ visits at the Genesee Country Village and Museum. The technology is also designed to scale to many of VisitRochester’s other top destinations. The Mobile Experiences for Tourism Project is made possible by the New York State Council on the Arts with the support of Gov. Andrew M. Cuomo and the New York State Legislature. Funding for the project comes from a $52,958 award from the 2012 Regional Economic Development Council Awards and a matching $52,958 contribution from RIT and VisitRochester.
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Our students were glowing with excitement to present our work-in-progress poster at CHI 2013 Paris. Mobile Experiences for Tourism (MET): Brick City Tours (BCT), is a series of mobile services aimed at prospective university students who are visiting the Rochester Institute of Technology (RIT) campus.
Our students were able to meet the most innovative researchers in the HCI Community. Our hihglight was when Jakob Nielsen took his time to stop at our poster and have a long conversation with our students, while learning about Mobile Experiences for Tourism at RIT.
Students present research at CHI 2013 Paris
Our ongoing research and development is looking at improving key visitor problem areas while on an RIT tour. Our goal is to leverage user-centered design methods to develop a mobile service to strengthen the connection and facilitate visitors to make an informed decision when choosing which school to attend. Our ACM paper discusses the project’s design rationale, process, and outcomes, while introducing the evaluation iterations for a mobile service aimed at prospective students so they can experience the innovations of RIT students and faculty.
On Friday, April 12, 2013, the MS HCI program hosted Professor Michael Shamiyah from the DOM (Design, Organization, Media) Research Lab in Austria. Professor Shamiyah led a 4o-minute discussion about how inventors innovate in business environments and corporate culture. The discussion revolved around the innovations of Ferdinand Porsche (founder of Porsche and Volkswagen) and how his inventions were 100 years ahead of their time. The presentation highlighted the invention of the first hybrid car in 1900, how every Porsche has three distinctive lines, how Porsche looked to aviation to make cars aerodynamic and highlighted the worlds first ever car crash in the mid 1800s.
Prof. Shamiyah Porsche Principle Innovations
Professor Shamiyah drew parallels between the innovations at Porsche and the innovations of Kodak as leaders of technology and the user experience. Professor Shamiyah uncovered a pattern of innovation through his rigorous video documentary with key Kodak inventors. The overarching message to the audience was that designers and innovators need to translate design ideas into a language that people of today could accept.
Steve Sasson, the inventor of the digital camera in 1975, and Ken Parulski, who commercialized the first digital camera, were both in attendance and participated in the talk.
These game-changing inventors then opened a discussion to the students for feedback and questions. On behalf of RIT, we would like to thank Professor Shamiyah for his excellent presentation and also thank our guests, Steve Sasson and Ken Parulski, for contributing to the RIT student experience!
Ken Parulski introduces Steve Sasson
Steve Sasson introduces Prof. Shamiyah
Professor Michael Shamiyeh, Head of Design-Organization-Media (DOM) Research Laboratory to Discuss PORCHE Innovations
When: 4.12.2013 – Time: 1:00 PM
Where: Student Hall of Innovation – Rochester Institute of Technology
Prof Shamiyeh is head of the DOM (Design -Organization – Media) Research Laboratory in Austria. http://www.domresearchlab.com He holds degrees from Harvard, AA London and TU Vienna. He is an expert on innovation, including corporate structures which promote innovation. He recently completed a major study of the history of innovations at Porsche. As part of the project, he produced two DVDs which analyze the reasons for Porsche’s success, and include video interviews with their leading innovators and managers.
Prof. Shamiyeh is coming to Rochester for a project related to historical innovations at Kodak. He will be conducting video interviews with Steve Sasson, Ken Parulski, Dana Walcott, and several other Kodak inventors and senior managers.
OPEN TO THE PUBLIC